Sample readInvented business. Real format.
Check a real business

Rapid Relo Movers

Nashville TN

Trusty report
Trusty’s assessmentHard pass

Trusty would look elsewhere before booking Rapid Relo. A few people had ordinary moves, but the negative pattern is too concentrated around price changes and follow-through.

  • Price changes
  • Damage follow-up
  • Missed windows

4 reasons to pauseRecent mood is worse

Public record dossier

Record status: Matched

Record identity · Rapid Relo Movers · Nashville, TN
Name
Rapid Relo Movers
Legal name
Rapid Relo Movers
Trading name
Not supplied
City
Nashville
State
TN
USDOT
fixture:hard-pass-mover
MC number
Not supplied

Carrier · broker authority inactive

Findings

ComplaintsRecordAvailable3 complaint rows · 2023-01-01 through 2026-07-02Fictional FMCSA mover complaintsObserved

3 complaint rows · 2023-01-01 through 2026-07-02. Scope: Federal complaint rows only; separate from BBB and reviews. Fictional sample record; all details are invented and no provider was queried.. A complaint count is not a finding of wrongdoing.

1 in 2026 · 2 in 2025 · 0 in 2024 · 0 in 2023 · Fictional FMCSA mover complaints · Observed 2026-07-02 · Attempted 2026-07-02

Fictional FMCSA mover complaints

Recorded date
2026-07-02
Source
Fictional FMCSA mover complaints
Source availability
Available
Observed
2026-07-02T12:00:00Z
Retrieval attempt
2026-07-02T12:00:00Z
Freshness
fresh
Time scope
current
Scope
Federal complaint rows only; separate from BBB and reviews

Limitations

  • Fictional sample record; all details are invented and no provider was queried.
  • A complaint count is not a finding of wrongdoing.
ContactsGapNot availableShared-contact records unavailable right nowFictional FMCSA contact comparisonObservation date not supplied

Shared-contact records unavailable right now. Scope: Contact comparisons in the fictional dataset. Fictional sample record; all details are invented and no provider was queried.. The comparison was unavailable; no inference about related companies is supported.

Fictional FMCSA contact comparison · Observation date not supplied · Attempted 2026-07-02

Fictional FMCSA contact comparison

Recorded date
not supplied
Source
Fictional FMCSA contact comparison
Source availability
Not available
Observed
Not supplied
Retrieval attempt
2026-07-02T12:00:00Z
Freshness
unknown
Time scope
unknown
Scope
Contact comparisons in the fictional dataset

Limitations

  • Fictional sample record; all details are invented and no provider was queried.
  • The comparison was unavailable; no inference about related companies is supported.
Carrier authorityOther recordAvailableCarrier authority: activeFictional FMCSA carrier recordObserved

Carrier authority: active. Scope: Federal interstate carrier identity and authority at the sample check. Fictional sample record; all details are invented and no provider was queried.. Federal authority does not decide in-state moves.

Fictional FMCSA carrier record · Observed 2026-07-02 · Attempted 2026-07-02

Fictional FMCSA carrier record

Recorded date
2026-07-02
Source
Fictional FMCSA carrier record
Source availability
Available
Observed
2026-07-02T12:00:00Z
Retrieval attempt
2026-07-02T12:00:00Z
Freshness
fresh
Time scope
current
Scope
Federal interstate carrier identity and authority at the sample check

Limitations

  • Fictional sample record; all details are invented and no provider was queried.
  • Federal authority does not decide in-state moves.
Broker authorityOther recordAvailableBroker authority: inactiveFictional FMCSA carrier recordObserved

Broker authority: inactive. Scope: Federal interstate carrier identity and authority at the sample check. Fictional sample record; all details are invented and no provider was queried.. Federal authority does not decide in-state moves.

Fictional FMCSA carrier record · Observed 2026-07-02 · Attempted 2026-07-02

Fictional FMCSA carrier record

Recorded date
2026-07-02
Source
Fictional FMCSA carrier record
Source availability
Available
Observed
2026-07-02T12:00:00Z
Retrieval attempt
2026-07-02T12:00:00Z
Freshness
fresh
Time scope
current
Scope
Federal interstate carrier identity and authority at the sample check

Limitations

  • Fictional sample record; all details are invented and no provider was queried.
  • Federal authority does not decide in-state moves.
Household-goods authorityOther recordAvailableHousehold-goods authority: activeFictional FMCSA carrier recordObserved

Household-goods authority: active. Scope: Federal interstate carrier identity and authority at the sample check. Fictional sample record; all details are invented and no provider was queried.. Federal authority does not decide in-state moves.

Fictional FMCSA carrier record · Observed 2026-07-02 · Attempted 2026-07-02

Fictional FMCSA carrier record

Recorded date
2026-07-02
Source
Fictional FMCSA carrier record
Source availability
Available
Observed
2026-07-02T12:00:00Z
Retrieval attempt
2026-07-02T12:00:00Z
Freshness
fresh
Time scope
current
Scope
Federal interstate carrier identity and authority at the sample check

Limitations

  • Fictional sample record; all details are invented and no provider was queried.
  • Federal authority does not decide in-state moves.
Operating statusOther recordAvailableOperating status: authorized for propertyFictional FMCSA carrier recordObserved

Operating status: authorized for property. Scope: Federal interstate carrier identity and authority at the sample check. Fictional sample record; all details are invented and no provider was queried.. Federal authority does not decide in-state moves.

Fictional FMCSA carrier record · Observed 2026-07-02 · Attempted 2026-07-02

Fictional FMCSA carrier record

Recorded date
2026-07-02
Source
Fictional FMCSA carrier record
Source availability
Available
Observed
2026-07-02T12:00:00Z
Retrieval attempt
2026-07-02T12:00:00Z
Freshness
fresh
Time scope
current
Scope
Federal interstate carrier identity and authority at the sample check

Limitations

  • Fictional sample record; all details are invented and no provider was queried.
  • Federal authority does not decide in-state moves.
Household-goods indicatorOther recordAvailableHousehold-goods indicator: yesFictional FMCSA carrier recordObserved

Household-goods indicator: yes. Scope: Federal interstate carrier identity and authority at the sample check. Fictional sample record; all details are invented and no provider was queried.. Federal authority does not decide in-state moves.

Fictional FMCSA carrier record · Observed 2026-07-02 · Attempted 2026-07-02

Fictional FMCSA carrier record

Recorded date
2026-07-02
Source
Fictional FMCSA carrier record
Source availability
Available
Observed
2026-07-02T12:00:00Z
Retrieval attempt
2026-07-02T12:00:00Z
Freshness
fresh
Time scope
current
Scope
Federal interstate carrier identity and authority at the sample check

Limitations

  • Fictional sample record; all details are invented and no provider was queried.
  • Federal authority does not decide in-state moves.
AuthorityOther recordAvailableAuthority granted · 5 years agoHistorical recordFictional FMCSA authority historyObserved

Authority granted · 5 years ago. Historical record. Scope: Federal interstate authority history through 2026-07-02. Fictional sample record; all details are invented and no provider was queried.. Active authority does not resolve the sample's review concerns.

2020-11-09 · Fictional FMCSA authority history · Observed 2026-07-02 · Attempted 2026-07-02

Fictional FMCSA authority history

Recorded date
2026-07-02
Source
Fictional FMCSA authority history
Source availability
Available
Observed
2026-07-02T12:00:00Z
Retrieval attempt
2026-07-02T12:00:00Z
Freshness
fresh
Time scope
historical
Scope
Federal interstate authority history through 2026-07-02

Limitations

  • Fictional sample record; all details are invented and no provider was queried.
  • Active authority does not resolve the sample's review concerns.
ProceedingsOther recordAvailableNo revocation proceedings in the history checkedHistorical recordFictional FMCSA authority historyObserved

No revocation proceedings in the history checked. Historical record. Scope: Federal interstate authority history through 2026-07-02. Fictional sample record; all details are invented and no provider was queried.. Active authority does not resolve the sample's review concerns.

Fictional FMCSA authority history · Observed 2026-07-02 · Attempted 2026-07-02

Fictional FMCSA authority history

Recorded date
2026-07-02
Source
Fictional FMCSA authority history
Source availability
Available
Observed
2026-07-02T12:00:00Z
Retrieval attempt
2026-07-02T12:00:00Z
Freshness
fresh
Time scope
historical
Scope
Federal interstate authority history through 2026-07-02

Limitations

  • Fictional sample record; all details are invented and no provider was queried.
  • Active authority does not resolve the sample's review concerns.
Insurance historyOther recordAvailableLiability insurance filedHistorical recordFictional FMCSA insurance historyObserved

Liability insurance filed. Historical record. Scope: Filed insurance events through 2026-07-02. Fictional sample record; all details are invented and no provider was queried.. These filings do not resolve the sample's pricing or service concerns.

2020-11-02 · Fictional FMCSA insurance history · Observed 2026-07-02 · Attempted 2026-07-02

Fictional FMCSA insurance history

Recorded date
2026-07-02
Source
Fictional FMCSA insurance history
Source availability
Available
Observed
2026-07-02T12:00:00Z
Retrieval attempt
2026-07-02T12:00:00Z
Freshness
fresh
Time scope
historical
Scope
Filed insurance events through 2026-07-02

Limitations

  • Fictional sample record; all details are invented and no provider was queried.
  • These filings do not resolve the sample's pricing or service concerns.
Insurance historyOther recordAvailableCargo insurance filedHistorical recordFictional FMCSA insurance historyObserved

Cargo insurance filed. Historical record. Scope: Filed insurance events through 2026-07-02. Fictional sample record; all details are invented and no provider was queried.. These filings do not resolve the sample's pricing or service concerns.

2020-11-02 · Fictional FMCSA insurance history · Observed 2026-07-02 · Attempted 2026-07-02

Fictional FMCSA insurance history

Recorded date
2026-07-02
Source
Fictional FMCSA insurance history
Source availability
Available
Observed
2026-07-02T12:00:00Z
Retrieval attempt
2026-07-02T12:00:00Z
Freshness
fresh
Time scope
historical
Scope
Filed insurance events through 2026-07-02

Limitations

  • Fictional sample record; all details are invented and no provider was queried.
  • These filings do not resolve the sample's pricing or service concerns.
Insurance filingsOther recordAvailableReported insurance filings · liability: yes · cargo: yes. Filing records do not establish current coverageFictional FMCSA current filingsObserved

Reported insurance filings · liability: yes · cargo: yes. Filing records do not establish current coverage. Scope: Liability and cargo filings at the sample check. Fictional sample record; all details are invented and no provider was queried.

Fictional FMCSA current filings · Observed 2026-07-02 · Attempted 2026-07-02

Fictional FMCSA current filings

Recorded date
2026-07-02
Source
Fictional FMCSA current filings
Source availability
Available
Observed
2026-07-02T12:00:00Z
Retrieval attempt
2026-07-02T12:00:00Z
Freshness
fresh
Time scope
current
Scope
Liability and cargo filings at the sample check

Limitations

  • Fictional sample record; all details are invented and no provider was queried.
InspectionsOther recordAvailableDriver out-of-service 5.1% · national 6.7%Fictional SAFER inspection snapshotObserved

Driver out-of-service 5.1% · national 6.7%. Scope: Roadside inspection results in the stated 24-month sample window. Fictional sample record; all details are invented and no provider was queried.. Inspection rates do not decide customer-service quality; crash involvement does not establish fault.

2024-07-03 through 2026-07-02 · Fictional SAFER inspection snapshot · Observed 2026-07-02 · Attempted 2026-07-02

Fictional SAFER inspection snapshot

Recorded date
2026-07-02
Source
Fictional SAFER inspection snapshot
Source availability
Available
Observed
2026-07-02T12:00:00Z
Retrieval attempt
2026-07-02T12:00:00Z
Freshness
fresh
Time scope
current
Scope
Roadside inspection results in the stated 24-month sample window

Limitations

  • Fictional sample record; all details are invented and no provider was queried.
  • Inspection rates do not decide customer-service quality; crash involvement does not establish fault.
InspectionsOther recordAvailableVehicle out-of-service 20.6% · national 22.1%Fictional SAFER inspection snapshotObserved

Vehicle out-of-service 20.6% · national 22.1%. Scope: Roadside inspection results in the stated 24-month sample window. Fictional sample record; all details are invented and no provider was queried.. Inspection rates do not decide customer-service quality; crash involvement does not establish fault.

2024-07-03 through 2026-07-02 · Fictional SAFER inspection snapshot · Observed 2026-07-02 · Attempted 2026-07-02

Fictional SAFER inspection snapshot

Recorded date
2026-07-02
Source
Fictional SAFER inspection snapshot
Source availability
Available
Observed
2026-07-02T12:00:00Z
Retrieval attempt
2026-07-02T12:00:00Z
Freshness
fresh
Time scope
current
Scope
Roadside inspection results in the stated 24-month sample window

Limitations

  • Fictional sample record; all details are invented and no provider was queried.
  • Inspection rates do not decide customer-service quality; crash involvement does not establish fault.
CrashesOther recordAvailable1 crashes · involvement does not establish faultFictional SAFER inspection snapshotObserved

1 crashes · involvement does not establish fault. Scope: Roadside inspection results in the stated 24-month sample window. Fictional sample record; all details are invented and no provider was queried.. Inspection rates do not decide customer-service quality; crash involvement does not establish fault.

Fictional SAFER inspection snapshot · Observed 2026-07-02 · Attempted 2026-07-02

Fictional SAFER inspection snapshot

Recorded date
2026-07-02
Source
Fictional SAFER inspection snapshot
Source availability
Available
Observed
2026-07-02T12:00:00Z
Retrieval attempt
2026-07-02T12:00:00Z
Freshness
fresh
Time scope
current
Scope
Roadside inspection results in the stated 24-month sample window

Limitations

  • Fictional sample record; all details are invented and no provider was queried.
  • Inspection rates do not decide customer-service quality; crash involvement does not establish fault.
Dated history and source measures

Dated record history

Event dates are historical entries. They do not establish current authority or continuous insurance coverage.

  1. Insurance filing · FiledBIPDFictional FMCSA insurance historyObserved Historical record
  2. Insurance filing · FiledCARGOFictional FMCSA insurance historyObserved Historical record
  3. Authority first grantedFictional FMCSA authority historyObserved Historical record

Inspection rates

Reporting window: 2024-07-03 through 2026-07-02

Supplied percentages on the same 0–100% scale.

Vehicle out-of-service

Business
20.6%
National average
22.1%

Driver out-of-service

Business
5.1%
National average
6.7%
Fictional SAFER inspection snapshotObserved

Complaints by supplied year

These are the supplied year counts. A missing value is not zero.

2023
0
2024
0
2025
2
2026
1
Fictional FMCSA mover complaintsObserved
Record context
Check requested
2026-07-02T12:00:00Z
Check timing
Checked 2026-07-02

Check timing is separate from each source’s observation date.

Trusty checked the supplied public-record sources.

Sources: Fictional FMCSA carrier record, Fictional FMCSA authority history, Fictional FMCSA insurance history, Fictional FMCSA current filings, Fictional FMCSA mover complaints, Fictional SAFER inspection snapshot, Fictional FMCSA contact comparison · observation dates shown on records · Corrections: disputes@trytrusty.com

Underlying record entries

Complete entries supplied for this check. Each group retains its source context; record dates remain with the individual entries.

Authority historyAvailable
Source
Fictional FMCSA authority history
Source availability
Available
Observed
2026-07-02T12:00:00Z
Retrieval attempt
2026-07-02T12:00:00Z
Freshness
fresh
Time scope
historical
Scope
Federal interstate authority history through 2026-07-02
Source limitations
  • Fictional sample record; all details are invented and no provider was queried.
  • Active authority does not resolve the sample's review concerns.
First grant date
2020-11-09
Reported authority age (years)
5

Authority events

No entries supplied.

Involuntary revocation proceedings

No entries supplied.

Insurance filing historyAvailable
Source
Fictional FMCSA insurance history
Source availability
Available
Observed
2026-07-02T12:00:00Z
Retrieval attempt
2026-07-02T12:00:00Z
Freshness
fresh
Time scope
historical
Scope
Filed insurance events through 2026-07-02
Source limitations
  • Fictional sample record; all details are invented and no provider was queried.
  • These filings do not resolve the sample's pricing or service concerns.

Filing events

  1. Record date
    2020-11-02
    Recorded event
    filed
    Policy type
    BIPD
  2. Record date
    2020-11-02
    Recorded event
    filed
    Policy type
    CARGO
Federal complaintsCounted
Source
Fictional FMCSA mover complaints
Source availability
Counted
Observed
2026-07-02T12:00:00Z
Retrieval attempt
2026-07-02T12:00:00Z
Freshness
fresh
Time scope
current
Scope
Federal complaint rows only; separate from BBB and reviews
Source limitations
  • Fictional sample record; all details are invented and no provider was queried.
  • A complaint count is not a finding of wrongdoing.
Reported complaint count
3
Reporting window
2023-01-01 through 2026-07-02

Complaints by supplied year

2023
0
2024
0
2025
2
2026
1
Safety snapshotAvailable
Source
Fictional SAFER inspection snapshot
Source availability
Available
Observed
2026-07-02T12:00:00Z
Retrieval attempt
2026-07-02T12:00:00Z
Freshness
fresh
Time scope
current
Scope
Roadside inspection results in the stated 24-month sample window
Source limitations
  • Fictional sample record; all details are invented and no provider was queried.
  • Inspection rates do not decide customer-service quality; crash involvement does not establish fault.
Reporting window
2024-07-03 through 2026-07-02
Vehicle out-of-service rate (%)
20.6
Vehicle national average (%)
22.1
Driver out-of-service rate (%)
5.1
Driver national average (%)
6.7
Reported crash count
1
Shared registration fieldsNot available
Source
Fictional FMCSA contact comparison
Source availability
Not available
Observed
Not supplied
Retrieval attempt
2026-07-02T12:00:00Z
Freshness
unknown
Time scope
unknown
Scope
Contact comparisons in the fictional dataset
Source limitations
  • Fictional sample record; all details are invented and no provider was queried.
  • The comparison was unavailable; no inference about related companies is supported.

Linked records

No entries supplied.

Insurance filings on recordAvailable
Source
Fictional FMCSA current filings
Source availability
Available
Observed
2026-07-02T12:00:00Z
Retrieval attempt
2026-07-02T12:00:00Z
Freshness
fresh
Time scope
current
Scope
Liability and cargo filings at the sample check
Source limitations
  • Fictional sample record; all details are invented and no provider was queried.
Liability filing
yes
Cargo filing
yes

Supplied source records

Fictional FMCSA carrier recordAvailable
Recorded date
2026-07-02
Source
Fictional FMCSA carrier record
Source availability
Available
Observed
2026-07-02T12:00:00Z
Retrieval attempt
2026-07-02T12:00:00Z
Freshness
fresh
Time scope
current
Scope
Federal interstate carrier identity and authority at the sample check

Limitations

  • Fictional sample record; all details are invented and no provider was queried.
  • Federal authority does not decide in-state moves.
Fictional FMCSA authority historyAvailable
Recorded date
2026-07-02
Source
Fictional FMCSA authority history
Source availability
Available
Observed
2026-07-02T12:00:00Z
Retrieval attempt
2026-07-02T12:00:00Z
Freshness
fresh
Time scope
historical
Scope
Federal interstate authority history through 2026-07-02

Limitations

  • Fictional sample record; all details are invented and no provider was queried.
  • Active authority does not resolve the sample's review concerns.
Fictional FMCSA insurance historyAvailable
Recorded date
2026-07-02
Source
Fictional FMCSA insurance history
Source availability
Available
Observed
2026-07-02T12:00:00Z
Retrieval attempt
2026-07-02T12:00:00Z
Freshness
fresh
Time scope
historical
Scope
Filed insurance events through 2026-07-02

Limitations

  • Fictional sample record; all details are invented and no provider was queried.
  • These filings do not resolve the sample's pricing or service concerns.
Fictional FMCSA current filingsAvailable
Recorded date
2026-07-02
Source
Fictional FMCSA current filings
Source availability
Available
Observed
2026-07-02T12:00:00Z
Retrieval attempt
2026-07-02T12:00:00Z
Freshness
fresh
Time scope
current
Scope
Liability and cargo filings at the sample check

Limitations

  • Fictional sample record; all details are invented and no provider was queried.
Fictional FMCSA mover complaintsAvailable
Recorded date
2026-07-02
Source
Fictional FMCSA mover complaints
Source availability
Available
Observed
2026-07-02T12:00:00Z
Retrieval attempt
2026-07-02T12:00:00Z
Freshness
fresh
Time scope
current
Scope
Federal complaint rows only; separate from BBB and reviews

Limitations

  • Fictional sample record; all details are invented and no provider was queried.
  • A complaint count is not a finding of wrongdoing.
Fictional SAFER inspection snapshotAvailable
Recorded date
2026-07-02
Source
Fictional SAFER inspection snapshot
Source availability
Available
Observed
2026-07-02T12:00:00Z
Retrieval attempt
2026-07-02T12:00:00Z
Freshness
fresh
Time scope
current
Scope
Roadside inspection results in the stated 24-month sample window

Limitations

  • Fictional sample record; all details are invented and no provider was queried.
  • Inspection rates do not decide customer-service quality; crash involvement does not establish fault.
Fictional FMCSA contact comparisonNot available
Recorded date
not supplied
Source
Fictional FMCSA contact comparison
Source availability
Not available
Observed
Not supplied
Retrieval attempt
2026-07-02T12:00:00Z
Freshness
unknown
Time scope
unknown
Scope
Contact comparisons in the fictional dataset

Limitations

  • Fictional sample record; all details are invented and no provider was queried.
  • The comparison was unavailable; no inference about related companies is supported.

Fictional public-record illustration

Record limitations

  • Fictional sample record; all details are invented and no provider was queried.
  • Freshness is relative to this sample's July 2026 check.

Corrections: disputes@trytrusty.com

Customer accountsReported experiences and Trusty’s interpretation. Separate from official records.

What people are saying

2.3across 91 public reviewsSource details

How evidence appears on a live read

Fictional sample. This business and rating are illustrative. Live reads show the exact public review profile here when Trusty can verify the business identity and location.

A low rating with repeated one- and two-star stories around the same money and timing issues.

Recent mood

Recent mood is rough: the same price, timing, and follow-up issues keep showing up.

Reasons to pause

  • Repeated price changes after the move begins.Why it matters
    That is the hardest moment for a customer to negotiate, because their belongings are already committed.
  • Damage follow-up looks weak.Why it matters
    The public trail has too many customers describing slow or unresolved claims.
  • Timing promises do not look reliable.Why it matters
    Missed or shifting windows can turn a move into storage, hotel, or lease-overlap costs.
  • Good reviews do not explain away the pattern.Why it matters
    Some small moves went fine, but the repeated weak spots are exactly where moving risk gets expensive.

Next stepsGet the important answers in writing before you commit.

Ask them this before you pay

Ask for current insurance documents and the terms that cover loss or damage.

Questions to ask before paying

  • Will you put a binding not-to-exceed price in writing before loading?
  • Who handles damage claims, and what deadline do they commit to in writing?
  • What fees can be added at pickup or delivery, and who approves them?

What to get in writing

  • Do not pay a large deposit without a written, itemized quote and cancellation terms.
  • Photograph high-value items before loading and keep the inventory sheet.
  • If you still talk to them, ask for proof of insurance and the claims process before booking.

Alternatives to consider

  • Music City Move Works
    Cleaner public pattern and better damage follow-up notes.
    4.7
  • Cumberland Pack & Move
    Worth quoting if you need full-service packing.
    4.6
  • Porchlight Movers
    Better comparison for local apartment moves.
    4.5

Sources & limitations

The evidence behind the call

Fictional sample. These source details are invented to illustrate a report; no real business was checked.

Google Maps reviewsResult retained

The retained profile reports 91 public reviews. No individual review excerpts were retained in this source payload.

Source observation date not recorded.

Reddit discussionsResult retained

Public discussion excerpts were retained. These are accounts by posters, not independently established facts.

Source observation date not recorded.

Better Business BureauResult retained

Public BBB profile signals were retained. Coverage is limited to the available profile and complaint material.

Source observation date not recorded.

Yelp reviewsNot recorded

No source result was retained for this read. Its configuration does not establish that a check completed.

Detailed public recordIncluded in this read

The detailed record appears above. Each finding keeps its own source, dates, scope and limitations.

Source dates are stated with each finding.

What remains uncertain

  • This is an illustrative report. Its findings, dates and source details do not establish anything about a real business.
  • Some sources have no usable matched evidence retained. That does not establish a clean record or complete coverage.
  • Some source observation dates were not retained. A report date cannot establish when those facts were observed.
  • Public information can change and can omit events or disputes. This read covers the retained evidence, not every fact about the business.

Fictional sample. The business, source details, and findings are invented.

How Trusty checks: first, he matches the name, location, and kind of business. Then he reads the review patterns and relevant public records. You get one clear report. If something still feels off, pause before you pay and ask another question.